Claims & Returns

All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy GiftBaskets-2-Go will make every effort to resolve the issue in a timely manner and to our customer's complete satisfaction. Credits and or refunds will be at the sole discretion of GiftBaskets-2-Go and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If your receipient disposes of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone.

Please inspect, or have your recipient inspect, the Gift immediately upon arrival.  Please do not dispose of any packaging material or the original box until you have inspected your gift and are completely satisfied.

If for any reason the recipient or purchaser is unhappy with a gift they may certainly return it.

1. If the gift is simply not wanted, or the customer is not satisfied they may ship it back to us at their own expense and receive a partial and in some cases a full refund. The refund is based on the gifts perishability and condition upon being returned. The gift must be unopened and un tampered with.
2. If the gift is damaged or we have made an error: We will call tag the original gift and either ship a new one or refund the gift in full. However if we can not call tag the gift no refund or credit will be offered. Retrieving the gift is the only way we have of verifying the damages and placing a claim with UPS.

In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the members bill and the member will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to GiftBaskets-2-Go and any address correction fees.